tag:status.stavvy.com,2005:/historyStavvy Status Page Status - Incident History2024-03-28T02:51:07ZStavvy Status Pagetag:status.stavvy.com,2005:Incident/202378292024-03-13T21:52:33Z2024-03-13T21:52:33ZID verification issue (Credential Analysis)<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Identified</strong> - Customers are reporting issues with ID verification when uploading images of their ID. We have identified the issue and are working with our vendor to resolve this.</p>tag:status.stavvy.com,2005:Incident/201889272024-03-08T00:42:31Z2024-03-08T00:42:31ZUsers with AT&T are not receiving their access code via text<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>00:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Investigating</strong> - Users with AT&T have reported that they are not receiving text messages. We are working with our third-party partner to get this resolved as soon as possible.</p>tag:status.stavvy.com,2005:Incident/201787202024-03-07T00:18:07Z2024-03-07T00:18:07ZAudio Issues in Meeting during ID Credential Analysis<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:24</var> UTC</small><br><strong>Identified</strong> - Customers have reported that the Notary is unable to hear the Signer once the ID Credential Analysis begins. We've identified the issue and are working towards a solution ASAP. In the meantime, the Notary can go to Settings > Refresh Streams which will fix the audio issue in the meantime.</p>tag:status.stavvy.com,2005:Incident/196049192024-01-03T21:58:59Z2024-01-03T21:58:59ZSlow Performance in Stavvy<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience!</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>19:21</var> UTC</small><br><strong>Identified</strong> - We are experiencing slight delays in the platform, specifically joining meetings and uploading documents. We have currently identified what is causing this. We appreciate your patience!</p>tag:status.stavvy.com,2005:Incident/180882962023-08-08T22:50:14Z2023-08-08T22:50:14ZStavvy user MFA outage<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:50</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Identified</strong> - Stavvy users are reporting issues receiving their verification code to access their Stavvy account. We have confirmed there has been a sporadic outage with Twilio that's causing this issue. We are working with Twilio to resolve this issue.</p>tag:status.stavvy.com,2005:Incident/179027812023-07-19T21:02:03Z2023-07-19T21:02:03ZInstability with Stavvy Connect<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented for this issue and we are currently monitoring.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Investigating</strong> - Customers have reported instability with Stavvy Connect. We are investigating these reports and should have an update shortly.</p>tag:status.stavvy.com,2005:Incident/173407212023-05-24T23:51:55Z2023-05-24T23:51:55ZStavvy eSign issues<p><small>May <var data-var='date'>24</var>, <var data-var='time'>23:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Identified</strong> - Our engineering team has identified the issue and looking into fixing it now. Thank you for your patience.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:59</var> UTC</small><br><strong>Investigating</strong> - Customers are reporting issues with signing eSign packets. Our engineering team is currently investigating this incident.</p>tag:status.stavvy.com,2005:Incident/172116242023-05-10T22:08:27Z2023-05-10T22:08:27ZStavvy Page: Loading Issue<p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:08</var> UTC</small><br><strong>Resolved</strong> - This issue has been identified and resolved. We are currently monitoring this as a team and we thank you for your patience.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue reported by users regarding loading our connect.stavvy.com page. We are working diligently with our teams and will provide an update as soon as possible.</p>tag:status.stavvy.com,2005:Incident/171373572023-05-04T00:46:30Z2023-05-04T00:46:30ZSystem-wide outage<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:17</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the system.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Identified</strong> - We have identified the reason for this outage and are currently trying to resolve this as soon as possible.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the current outage that customers are experiencing.</p>tag:status.stavvy.com,2005:Incident/162502932023-02-23T16:25:36Z2023-02-23T16:25:36ZMeeting Page Error<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Investigating</strong> - Some users have reported an error message when selecting a meeting instance. Our Engineering team is currently investigating this.</p>tag:status.stavvy.com,2005:Incident/162502882023-02-23T16:25:10Z2023-02-23T16:25:10ZPreparing New Documents for Signing<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. If you were unable to annotate your document this morning (2/23/23), you will re-upload the document to be able to add annotations to it at this time. Newly added documents to Meetings or eSigns will not be an issue. Thank you for your patience!</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Investigating</strong> - Some users have reported that Annotating New Documents is not working as intended. Our Engineering team is currently investigating this.</p>tag:status.stavvy.com,2005:Incident/161390762023-02-14T22:04:06Z2023-02-14T22:04:06ZMessaging in Orders<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Investigating</strong> - Some users have reported that messaging in "Orders" is not working as intended. Engineering is currently investigating this.</p>tag:status.stavvy.com,2005:Incident/158400922023-01-14T02:25:57Z2023-01-14T02:25:57ZReported issues with ID verification<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>02:25</var> UTC</small><br><strong>Resolved</strong> - Our engineers were able to track down what was causing this issue and have resolved it.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Investigating</strong> - Customers are experiencing issues with ID verification that may be a result of our 3rd part vendor having an outage. Our team is currently investigating this issue.</p>tag:status.stavvy.com,2005:Incident/111803862022-09-28T00:24:35Z2022-09-28T00:24:35ZID Verification Issues<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>00:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>22:41</var> UTC</small><br><strong>Monitoring</strong> - Engineers have implemented a fix to resolve this issue. We are currently monitoring to make sure everything is work as intended.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>17:56</var> UTC</small><br><strong>Identified</strong> - We have identified the issue with the ID verification link not being sent to the customer. Our third-party vendor Twilio is currently experiencing issues impacting T-mobile customers https://status.twilio.com/. We are currently working with our vendor to relay updates on a fix for impacted customers.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some issues where signers are not receiving text messages during ID verification. We are currently investigating and will update our status when more information is discovered.</p>tag:status.stavvy.com,2005:Incident/112213622022-09-22T14:51:15Z2022-09-22T14:51:15ZDatabase Connectivity Issues<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Resolved</strong> - We had a minor service impact while some database changes were ongoing. Everything is resolved now.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing database connectivity issues. They are resulting in intermittent issues when users are logging, creating eSigns, creating meetings, etc.</p>tag:status.stavvy.com,2005:Incident/111822432022-09-19T22:53:13Z2022-09-19T22:53:13ZIssues Creating Meetings and eSigns<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues uploading documents and creating some meetings. We are currently investigating and triaging these issues.</p>tag:status.stavvy.com,2005:Incident/108548622022-08-19T02:01:20Z2022-08-19T02:01:20ZReports of annotation issues on certified documents<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>01:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>23:43</var> UTC</small><br><strong>Update</strong> - Engineering has confirmed a fix and is working to deploy it.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and our engineers are working on a fix.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Investigating</strong> - Customers are reporting that on certified documents, text annotations are not visible. Our engineering team is investigating this issue.</p>tag:status.stavvy.com,2005:Incident/107112082022-07-28T19:29:17Z2022-07-28T19:34:10ZIssues logging in and completing meetings<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Resolved</strong> - Our engineering team is reporting this issue as resolved. Please reach out to support@stavvy.com if you are still experiencing issues.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Monitoring</strong> - It appears that our service provider data centers are slowly coming online which is still negatively impacting our customers. Our engineers are continuing to monitor.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>17:46</var> UTC</small><br><strong>Investigating</strong> - Customers are experiencing issues logging into our platform and completing meetings which are directly related to one of our service provider data centers being down. Our engineering team is currently investigating this issue.</p>tag:status.stavvy.com,2005:Incident/98834852022-04-30T00:13:04Z2022-04-30T00:13:04ZIssue identified with document finalization<p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.stavvy.com,2005:Incident/98747552022-04-28T21:30:45Z2022-04-28T21:30:45ZVideo recording download issue<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Video recordings and the downloading of video recordings is working as expected.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Investigating</strong> - Customers have reported issues downloading video recordings. Our engineers are currently investigating this issue.</p>tag:status.stavvy.com,2005:Incident/98372202022-04-23T00:43:14Z2022-04-23T00:43:14ZReported issue with document finalization<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>00:43</var> UTC</small><br><strong>Resolved</strong> - This issue has been identified and resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>21:36</var> UTC</small><br><strong>Investigating</strong> - Customers have reported an issue with document finalization. Our engineering team is currently diagnosing this issue.</p>tag:status.stavvy.com,2005:Incident/96763642022-04-01T00:35:17Z2022-04-01T00:35:51ZDegraded performance with Stavvy eSign<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Resolved</strong> - All performance issues have been resolved and documents will now finalize without issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Identified</strong> - The issues with the degraded performance in Stavvy eSign have been identified and our engineering team is working on resolving this.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Investigating</strong> - There have been reports of degraded performance when finalizing multiple documents in Stavvy eSign. Our engineers are investigating this issue.</p>tag:status.stavvy.com,2005:Incident/96141072022-03-23T21:57:07Z2022-03-23T21:57:07ZDegraded performance across Stavvy platform<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Resolved</strong> - We were able to identify and resolve issues on our backend. All services are running as intended.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Investigating</strong> - Degraded performance reported across Stavvy eSign environments</p>tag:status.stavvy.com,2005:Incident/94529482022-03-03T14:41:40Z2022-03-03T14:41:40ZUnable to tag documents with an uppercase file extension<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users do not see the "Prepare for eSigning" option on documents that have an uppercase file extension ie .PDF. As a temporary fix, users can rename the file with a lowercase file extension. We will share an update once we have more information.</p>tag:status.stavvy.com,2005:Incident/94281612022-02-28T18:25:45Z2022-02-28T18:25:45Z[02/28/2022] Infrastructure incident investigation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with Stavvy Pay which is causing Stavvy Pay to redirect to a different part of the Stavvy platform. We will share an update once we have more information.</p>