Reports of annotation issues on certified documents

Incident Report for Stavvy Status Page

Resolved

This incident has been resolved.

Posted Aug 19, 2022 - 02:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2022 - 01:20 UTC

Update

Engineering has confirmed a fix and is working to deploy it.

Posted Aug 18, 2022 - 23:43 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2022 - 20:49 UTC

Identified

The issue has been identified and our engineers are working on a fix.

Posted Aug 18, 2022 - 20:08 UTC

Investigating

Customers are reporting that on certified documents, text annotations are not visible. Our engineering team is investigating this issue.

Posted Aug 18, 2022 - 17:57 UTC

This incident affected: Stavvy Remote Meetings, eSignatures, and Notarization (Document eSigning, Remote Meetings).